Cisco Translation Rules, CDRs, and Unity Connection
The Request: I had a new client contact me requesting that I investigate a call that came in over the weekend where an external customer was able to leave a voicemail on an internal users extension, using the corporate IVR, instead of being routed to the weekend service. This behavior was unacceptable and caused much concern throughout the leadership. The client provided me the internal extension where the voicemail was left and a timeframe....